Postage, packaging and payment information

Our standard UK mainland delivery charge is now £3.99 per delivery for any number of items, up to a maximum weight of 25kg. Standard postage should have your goods delivered within 2 - 3 working days following the day of ordering. For extra large items weighing over 25Kg we will give you a quotation, usually within one working day, before processing the order.

Express - Next Working Day Delivery £6.99

For those last minute emergencies, you can opt for Express Next Working Day UK mainland delivery. For orders received before 12pm midday UK time Monday to Friday, for delivery of any number of items up to a total weight of 25KG to be dispatched the same day for delivery on the next working week day. This service excludes all offshore destinations.

Overseas Delivery

When you have at least one item in the 'Shopping Basket' select the delivery country from the drop down menu. Your shipping charge will be automatically calculated.

Where the weight exceeds 25Kg or if there is a size, weight problem, the following message appears:

Please note: Size restrictions apply(60cm x 60cm x 90cm), we will email you if there is a problem.

The checkout button may also be replaced with "Request Shipping Quote". Please follow the simple instructions and a quotation will be emailed as soon as possible, usually within one UK working day. You are under no obligation to accept the quotation.

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Order and Payment Options

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:

While we try and ensure that all prices and decriptions on our website are accurate, errors may occur. If we discover an error in the price or description of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price description or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Please call our trained friendly telesales staff who will be delighted to help you not only with the payment but also any other query that you may have. Before telephoning, it may help you to print your order using your browser's "Print" option.

You can print you order for faxing to us using the button marked "Order by post or FAX" which is shown in your shopping basket.

Telephone
UK Residents
Overseas

0871 222 1500
+44 8700 222 1500

Fax
UK Residents
Overseas

0845 838 14 59
+44 845 838 14 59

Pre-Order

Pre-Order means that you can order this item before we receive stock, then as soon as the delivery arrives it will be shipped to you date that we expect to receive stock is given alongside the product listings. This is an approximate estimate, and should not be taken as guaranteed.

Date Stock is Expected is shown next to the product description. If this date is exceeded by more than 5 working days we will update you on the expected date of arrival.

Pre-Order Delivery Charges will be made separately for every Pre-Ordered product, or multiple items of the same product. For example if you selected standard delivery of £3.99 for an order that contained goods for immediate dispatch, and a pre-ordered product, you would be charged £3.99 on the immediate dispatched products, and another £3.99 for the Pre-Ordered product (total delivery £7.98).

Payment - an associated delivery charge will only be taken when the goods are dispatched..

Pre-Order items are special cases where high demand products are in scarce supply, and for new items about to be launched. It is an extra service that we offer on limited products in order to help you get the earliest possible delivery of these sought-after/rare items.

Security

When in a secure area, the Internet browser on your computer will indicate this usually by displaying a picture of a padlock, and if enabled, a security notice.

In Internet Explorer 6 (or older versions) the Padlock appears at the bottom of the computer VDU screen.

Internet Explorer 6 (or older) security notice shown when enabled.

The Internet Explorer 7 Padlock appears at the top of the computer VDU screen.

Internet Explorer 7 security notice shown when enabled.

In Mozilla Firefox the Padlock appears at the top of the computer VDU screen.

Mozilla Firefox security notice shown when enabled.

Netscape Padlock appears at the bottom of the computer VDU screen.

Netscape security notice shown when enabled.

By double clicking on the padlock, the secure certificate information will be displayed.

You have cancellation rights that allow you within 7 working days starting from the day after you receive the goods to return any goods purchased. We will however give you a longer period of 21 days if the items are unused and in their original packaging. The cost of returning the item(s) is at the purchaser's expense, and must include the Returns Information found on the reverse of your dispatch note. Upon reciept of the unwanted item(s), you will be refunded the full cost of the item(s).

Please note: When returning goods in the UK please obtain a Certificate Of Postage which is provided free on request by the Royal Mail, or send via recorded delivery. We cannot be held responsible for goods that do not arrive.

Faulty Goods

We will either replace the faulty item(s), send replacement parts or refund in full. Please contact our Customer Service Team with details of the faulty item(s) on 0871 222 1500 or email sales@mailorderexpress.com. The Customer Service Team will be able to advise of the appropriate course of action, and proceed with the neccessary steps as quickly as possible.

Our returns address is:
Mail Order Express
Butts Mill
Butts Street
Leigh
Lancashire
WN7 3AD

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