Delivery to UK Mainland (Excluding Highlands & Islands)
Standard - 2 to 3 Working Days Delivery £4.99
Our standard UK mainland delivery charge is now £4.99 per delivery for any number of items, up to a maximum weight of 25kg. Standard postage should have your goods delivered within 2 - 3 working days following the day of ordering. For extra large items weighing over 25Kg we will give you a quotation, usually within one working day, before processing the order.
Super Saver - 4 to 6 Working Days Delivery £2.99
Our Super Saver UK mainland delivery charge is £2.99 per delivery for any number of items, up to a maximum weight of 25kg. Standard postage should have your goods delivered within 4 - 6 working days following the day of ordering. For extra large items weighing over 25Kg we will give you a quotation, usually within one working day, before processing the order.
Delivery to UK Highlands & Islands
Standard - Up to 7 Working Days Delivery £8.99
Our standard UK Highlands & Islands delivery charge is now £8.99 per delivery for any number of items, up to a maximum weight of 25kg. Standard postage should have your goods delivered within 7 working days following the day of ordering. For extra large items weighing over 25Kg we will give you a quotation, usually within one working day, before processing the order. UK Highlands & Islands postcode areas include:
KW15 - KW17 - 7 Working Days
ZE1 - ZE99 - 7 Working Days
HS1 - HS99 - 7 Working Days
KA27 - KA28 - 7 Working Days
PA41 - PA49 - 5 Working Days
PA60 - PA75, PA77 & PA79 - 5 Working Days
PA76 - 7 Working Days
PH41 - PH44 - 6 Working Days
IV21 - IV27 & IV40 - IV56 - 7 Working Days
IM1 - IM99 - 6 Working Days
Express Services:
Next Working Day Delivery £6.99
- £19.99
- £25.99
For those last minute emergencies, you can opt for: Next Working Day, Next Working Day Before 10:00 a.m, Next Working Day Before Noon or Saturday delivery. For orders received before 2pm UK time Monday to Friday, for delivery of any number of items up to a total weight of 25KG to be dispatched the same day for the delivery time you selected. This service excludes all Off-Shore destinations.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
While we try and ensure that all prices and decriptions on our website are accurate, errors may occur. If we discover an error in the price or description of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price description or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Paying by Credit or Debit Card
We accept Switch, MasterCard, Visa and Delta. All charges are made in Pounds Sterling. All transactions made with your chosen credit/debit card will appear on your statement as Mail Order Express. Overseas customers please note the conversion to your currency will be by our bank, at the rate ruling at the time of shipment, which could be different than at the time of ordering.
Paying by Cheque or Postal Order
We accept 'Cheques' and 'UK Postal Orders' in Pounds Sterling denomination only. Cheques and postal orders must be crossed and be made payable to Dominoes Of Leicester LTD.
Paying by personal cheque will delay your order, we do not send out orders until the funds have been fully cleared - which typically takes 10 days after receipt of the cheque.
Please send post orders to:
Mail Order Express
Dominoes Of Leicester LTD
New Pingle Street
Leicester
LE1 5DD
UK
To help process your order efficiently, please write your email address on the back of the cheque. You can print your order for posting to us using the link "Click to post or fax order" which is shown in your shopping basket.
Telephoning or Faxing Your Order
Please call our trained friendly telesales staff who will be delighted to help you not only with the payment but also any other query that you may have. Before telephoning, it may help you to print your order using your browser's "Print" option.
You can print you order for faxing to us using the button marked "Order by post or FAX" which is shown in your shopping basket.
Pre-Order means that you can order this item before we receive stock, then as soon as the delivery arrives it will be shipped to you date that we expect to receive stock is given alongside the product listings. This is an approximate estimate, and should not be taken as guaranteed.
Date Stock is Expected is shown next to the product description. If this date is exceeded by more than 5 working days we will update you on the expected date of arrival.
Pre-Order Delivery Charges will be made separately for every Pre-Ordered product, or multiple items of the same product. For example if you selected standard delivery of £4.99 for an order that contained goods for immediate dispatch, and a pre-ordered product, you would be charged £4.99 on the immediate dispatched products, and another £4.99 for the Pre-Ordered product (total delivery £9.98).
Payment - an associated delivery charge will only be taken when the goods are dispatched..
Pre-Order items are special cases where high demand products are in scarce supply, and for new items about to be launched. It is an extra service that we offer on limited products in order to help you get the earliest possible delivery of these sought-after/rare items.
Security
When in a secure area, the Internet browser on your computer will indicate this usually by displaying a picture of a padlock, and if enabled, a security notice.
In Internet Explorer 6 (or older versions) the Padlock appears at the bottom of the computer VDU screen.
Internet Explorer 6 (or older) security notice shown when enabled.
The Internet Explorer 7 Padlock appears at the top of the computer VDU screen.
Internet Explorer 7 security notice shown when enabled.
In Mozilla Firefox the Padlock appears at the top of the computer VDU screen.
Mozilla Firefox security notice shown when enabled.
Netscape Padlock appears at the bottom of the computer VDU screen.
Netscape security notice shown when enabled.
By double clicking on the padlock, the secure certificate information will be displayed.
All of the information you supply, when placing an order, is stored on a secure server and we follow strict security procedures in the storage and disclosure of information to prevent unauthorised access.
We may occasionally use the information we collect to notify you about important changes to our website, new services we may provide and special offers we think you'll find valuable.
Mail Order Express does not sell, trade or rent your personal information to others.
Mail Order Express respects your privacy by storing your personal details for the normal handling and despatch of ordered goods and to provide a more personalised shopping experience.
We are registered in the UK under the Data Protection Act to hold customers data.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracy we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to anonymously track the patterns of behaviour of visitors to our site. Our site requires the use of "cookies" and Javascript (Active script) code to store your order and enhance your shopping experience. Cookies are small files held on your computer, which our website can read whilst you are browsing. Again, no information held in this cookie will be used to contact you without your express permission. Return To The Information Centre
Return of Unwanted Goods
You have cancellation rights that allow you within 7 working days starting from the day after you receive the goods to return any goods purchased. We will however give you a longer period of 21 days. You must take reasonable care of the items and must not use them. The cost of returning the item(s) is at the purchaser's expense, and must include the Returns Information found on the reverse of your dispatch note. Upon reciept of the unwanted item(s), you will be refunded the full cost of the item(s).
Please note: When returning goods in the UK please obtain a Certificate Of Postage which is provided free on request by the Royal Mail, or send via recorded delivery. We cannot be held responsible for goods that do not arrive.
Faulty Goods
We will either replace the faulty item(s), send replacement parts or refund in full. Please contact our Customer Service Team with details of the faulty item(s) on 0116 251 8716 or email sales@mailorderexpress.com. The Customer Service Team will be able to advise of the appropriate course of action, and proceed with the neccessary steps as quickly as possible.
Our returns address is:
Mail Order Express
Dominoes Of Leicester LTD
New Pingle Street
Leicester
LE1 5DD