Postage, packaging and payment information

Standard - 2 to 3 Working Days Delivery £3.99
Our standard UK mainland delivery charge is now £3.99 per delivery for any number of items, up to a maximum weight of 25kg. Standard postage should have your goods delivered within 2 - 3 working days following the day of ordering. For extra large items weighing over 25Kg we will give you a quotation, usually within one working day, before processing the order.

Express - Next Working Day Delivery £6.99
For those last minute emergencies, you can opt for Express Next Working Day UK mainland delivery. For orders received before 12pm midday UK time Monday to Friday, for delivery of any number of items up to a total weight of 25KG to be dispatched the same day for delivery on the next working week day. This service excludes all offshore destinations.

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Order and Payment Options

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:

While we try and ensure that all prices and decriptions on our website are accurate, error may occur. If we discover an error in the price or description of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Paying by Credit or Debit Card
We accept Switch, MasterCard, Visa and Delta. All charges are made in Pounds Sterling. All transactions made with your chosen credit/debit card will appear on your statement as Arbon & Watts Ltd. Overseas customers please note the conversion to your currency will be by our bank, at the rate ruling at the time of shipment, which could be different than at the time of ordering.

Paying by Cheque or Postal Order
We accept 'Cheques' and 'UK Postal Orders' in Pounds Sterling denomination only. Cheques and postal orders must be crossed and be made payable to Mail Order Express.

Paying by personal cheque will delay your order, we do not send out orders until the funds have been fully cleared - which typically takes 10 days after receipt of the cheque.

Please send post orders to:
Mail Order Express
23a Pate Road
Melton Mowbray
Leicestershire
LE13 0RG
UK

To help process your order efficiently, please write your email address on the back of the cheque. You can print your order for posting to us using the button marked "Order by post or FAX" which is shown in your shopping basket.

Telephoning or Faxing Your Order
Please call our trained friendly telesales staff who will be delighted to help you not only with the payment but also any other query that you may have. Before telephoning, it may help you to print your order using your browser's "Print" option.

You can print you order for faxing to us using the button marked "Order by post or FAX" which is shown in your shopping basket.

Telephone
UK Residents
Overseas

08700 66 33 66
+44 8700 66 33 66

Fax
UK Residents
Overseas

0845 838 14 59
+44 845 838 14 59

Security Guarantee

Mail Order Express guarantees any transaction completed in our secure server, which encrypts your credit card or debit card number, name and address using Secure Sockets Layer (SSL). The data is securely transmitted over the Internet, a process that is to international banking standards. We have to register and have a certificate to accept your credit card and debit card transactions over the Internet, our bank HSBC Plc rightly insists on this.

We do not leave your payment/card details on a computer connected to the Internet, which further improves security. None of our customers have reported fraudulent use of a credit or debit card transaction as a result of a purchase made at Mail Order Express. We are so confident of secure server transactions that we guarantee them. In the event of unauthorised use of a credit card or debit card, most banks and card issuers either cover all the charges, or may limit your liability to £50. If your bank or card issuer holds you responsible, Mail Order Express will cover your liability up to £50 provided that unauthorised use of your card resulted through no fault of your own when making a purchase using the secure server at Mail Order Express.

It is important to point out that you have a responsibility to report any unknown misuse of your cards in accordance with the issuers rules and procedures.

When in a secure area, the Internet browser on your computer will indicate this usually by displaying a picture of a padlock, and if enabled, a security notice.

The Internet Explorer Padlock appears at the bottom of the computer VDU screen.

Internet Explorer security notice shown when enabled.

Netscape Padlock appears at the bottom of the computer VDU screen.

Netscape security notice shown when enabled.

By double clicking on the padlock, the secure certificate information will be displayed.

• your name
• address
• phone number
• email address
• credit/debit card details

You can return any unwanted goods within 21 days if the items are unused and in their original packaging. The cost of returning the item(s) is at the purchaser's expense, and must include the Returns Information found on the reverse of your dispatch note. Upon reciept of the unwanted item(s), you will be refunded the full cost of the item(s).

Please note: When returning goods in the UK please obtain a Certificate Of Postage which is provided free on request by the Royal Mail, or send via recorded delivery. We cannot be held responsible for goods that do not arrive.

Faulty Goods

We will either replace the faulty item(s), send replacement parts or refund in full. Please contact our Customer Service Team with details of the faulty item(s) on 08700 66 33 66 or email sales@mailorderexpress.com. The Customer Service Team will be able to advise of the appropriate course of action, and proceed with the neccessary steps as quickly as possible.

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