Mail Order Express
 
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About UsAbout Us
Ready to Serve YouReady to Serve You
Navigating Our SiteNavigating Our Site
MailOrderExpress.com AccountsMailOrderExpress.com Accounts
How do I Select And Choose Items?How do I Select And Choose Items?
How to OrderHow to Order
Postage and Delivery OptionsPostage and Delivery Options
Order and Payment OptionsOrder and Payment Options
Order and Payment OptionsPre-Order
Currency ConverterCurrency Converter
UK Sales Tax (VAT)UK Sales Tax (VAT)
Terms and ConditionsTerms and Conditions
Security GuaranteeSecurity
Privacy PolicyPrivacy Policy
Returns and RefundsReturns and Refunds
Contact UsContact Us
Customer CommentsCustomer Comments
LinksLinks
Frequently Asked QuestionsFrequently Asked Questions
Product RecallsProduct Recalls
Become an affiliate of MailOrderExpressBecome an affiliate of MailOrderExpress


About Us

We are a well-established company dealing exclusively with the Mail Order sales, recognised retailer of many leading brands of toys, games and puzzles. We specialise in baby and toddler toys, traditional toys and games, plus unusual items such as play clothes.

For several years now we have handled orders from the UK and worldwide by telephone, post and the Internet.


Waiting And Ready to Serve You

A team of dedicated professionals who have a mission to bring toys, models, arts, crafts, jigsaws and games within reach of every consumer wherever they may live, whatever their lifestyle, overcoming where possible the obstacles life has put in the way. A mission to bring an ever-improving quality of service, with the ultimate aim of reaching the closest point to excellence that is humanly possible.

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Contact Us

Our friendly and experienced team is here to help, you can email us at: sales@MailOrderExpress.com or phone 0871 222 1500.

Our office hours are:

9 am to 5 pm Monday to Thursday.
9 am to 2 pm Friday.

Head Office address is:

Mail Order Express Ltd
23a Pate Road
Melton Mowbray
Leicestershire
LE13 0RG


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How do I Select And Choose Items?

How do I Select And Choose Items?Use the navigation bar on the left to search for items by brand or category. You can also use the Quick Search field found on many pages.

How do I Select And Choose Items?Clicking the 'Add to Basket' button beneath an item adds it to your shopping basket. You can easily remove it or change the ordered quantity later if you wish.

How do I Select And Choose Items?If stock is temporarily out, click 'Email Me When This Is Available' link to receive an email once we receive more stock.

How do I Select And Choose Items?Click on the More Detail link to see a picture and/or description of the product if you are listing titles only.

How do I Select And Choose Items?For a more specific search, use our Quick Search or Advanced Search features.

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How To Order

Ordering goods from us is easy and safe. Click on the 'Add to Basket' button located under a product to place the item in your shopping basket. We do not charge your debit/credit card until despatch.

When your shopping is complete, go to the checkout area where you will be asked for delivery and payment information. We accept Visa, MasterCard, Maestro and Delta cards and all of the information you provide is protected by the latest website technology.

You can also print your order by clicking then simply fill in your details and click and post it to us with a cheque (drawn on a UK bank only) made payable to Mail Order Express.

Terms and Conditions

Your statutory UK customer rights are not affected

Copyright

ALL RIGHTS ARE RESERVED. All images, text, layouts, website design, software programs, underlining source code, content, technical structure, and all other material on this site are the copyright of Mail Order Express Limited and its affiliates.
Any use of the items covered by the copyright, including reproduction, re-publication, distribution, or modification without our prior written permission, is strictly prohibited.
Permission is granted to print hard copy of material from the website for use when placing an order with us.

Any Trademarks and trade names for brands, titles, or product names displayed throughout the website are the sole rights of their respective legal owners. Permission is NOT given to use any of them, in anyway whatsoever.

Contract

We reserve the right to change prices, descriptions, or substitute products. The cost of returning any such substitute goods to Mail Order Express in the event of cancellation by the consumer will be met by Mail Order Express. All goods on the website and any associated advertisement are invitations to treat only and are not offers.

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:

While we try and ensure that all prices and decriptions on our website are accurate, errors may occur. If we discover an error in the price or description of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price description or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Any orders received represents an offer to buy products indicated by you, this is not a binding contract until acceptance of the order and we have dispatched the goods. This means that if the price, description or any other information about the product is incorrect Mail Order Express Limited shall not be obliged to sell you the product.



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Links

We have many hyperlinks, which will take you to toy supplier's websites, and various other websites. We do try to ensure that the material on the websites pages we link to is of the up-most propriety and suitable for viewing at any age. However, the contents of external web pages, and websites are outside of our control and could be changed at any time. Therefore, we cannot be held responsible for any website electronically linked to our site, and not maintained by us, and if you choose to use these links the action will be entirely at your own risk. To view these links, Click Here.


Frequently Asked Questions

Frequently Asked QuestionsWho are Mail Order Express Toys?

About Us

Frequently Asked QuestionsHow do I order goods and how quickly will they arrive? What if I live outside of the UK?

Ordering and Delivery Options

Frequently Asked QuestionsCan I see prices in another currency?

Currency Converter Feature

Frequently Asked QuestionsWhat if there's a problem with the goods when they're delivered?

Our Refund Policy

Frequently Asked QuestionsWhat Personal Details do you record about me?

Our Privacy Policy

Frequently Asked QuestionsI know the product code for a toy, how can I search for it?

If the code is from a manufacturer, just type the code in our 'Quick Search' feature. If we stock it, details will be shown. If the code is one of our own product codes, type 'moe' before the code, for instance: moe78101.

Frequently Asked QuestionsCan I contact you by telephone or fax?

Telephone: UK Residents 0871 222 1500
Overseas +44 871 222 1500
Fax: UK Residents 0845 838 14 59
Overseas +44 845 838 14 59


Mail Order Express Ltd
23a Pate Road
Melton Mowbray
Leicestershire
LE13 0RG

VAT no: 904 5366 31

Registered in England No. 03656024
Registered Office address is:
29 Arboretum Street
Nottingham
NG1 4JA


Product RecallsProduct Recalls

Here at MailOrderExpress.com we provide you with the best and most up to date information as possible about the products you purchase. This is why when we receive information from a manufacturer regarding product recalls, we will relay it to you as soon as possible to ensure that you have all the details necessary to obtain a refund or replacement.


Product: Sassy Hug & Tug Horse Rattle

Code: MOE125734/259SEP.

Information: Flair has become aware that the Sassy Hug & Tug Horse Rattle sold up to 24th April 2007 may have a safety issue because of the potential exposure to a sharp point.

Please click here for information: Recall Notice.

Who To Contact: Flair Leisure Products Plc Consumer Helpline on 0845 456 1775 / sales@flairplc.co.uk.
Sassy Hug & Tug Horse Rattle

Product: Thomas & Friends Wooden Railway Toys

Information: Please click here for information: Recall Notice.

Who To Contact: RC2 Customer Helpline on 0800 707 6652 or RC2recall@QATC.co.uk.


NB: No Thomas & Friends Wooden Railway toys sold by Mail Order Express have come from the affected batch
Thomas & Friends Wooden Railway toys

Product: Any Magnetix Building Set sold prior to July 2006 without a pre-printed magnet caution label (black in colour).

Information: Please click here for information: Recall Notice.

Who To Contact: MEGA Brands Europe on 0808 23 444 82 or visit www.megabrands.com for more information about the Magnetix Replacement Program.
Magnetix Building Sets

Product: Mattel Toys - Polly Pocket, Doggie Daycare, Barbie & Tanner The Dog, Disney Cars Sarge.

Information: Please click here for information: Recall Notice.

Who To Contact: Mattel Consumer Helpline on 01628 500303 or HelplineUK@mattel.com
Mattel Toys

Product: Fisher~Price Toys - Dora The Explorer, Lazy Town and Go Diego.

Information: Please click here for information: Recall Notice.

Who To Contact: Fisher~Price Consumer Helpline on 01628 500303 or HelplineUK@mattel.com

NB: No Fisher~Price toys sold by Mail Order Express have come from the affected batch/s
Fisher~Price

Product: Mattel Toys- Barbie Puppy House (J9485), Kitty Condo (J, Barbie Furniture Accessories (K8606, K8607, K8608, K8609) and Barbie Couch Living Room Playset (K8613).

Information: Please click here for information: Recall Notice.

Who To Contact: Mattel Consumer Helpline on 01628 500303 or HelplineUK@mattel.com

NB: No Barbie toys sold by Mail Order Express have come from the affected batch/s
Mattel Toys

Product: Thomas Wooden Railway Toad Vehicle with Brake Lever.

Code: MOE126374/LC99027.

Information:The only items that are affected by the safety recall are those with the following tracking code underneath the item, near the back of the brake lever on the left hand side: 16560WOO. All items with another tracking code have been reviewed and passed the safety testing.

Please click here for information: Recall Notice.

Who To Contact: RC2 on 0800 707 6652 / RC2recall@QATC.co.uk

Mattel Toys



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Other questions or comments?
Please contact us, we want to provide the best service and value your feedback.